SHIPPING & RETURNS
🚚 Shipping & Returns Policy
Shipping
Eternaluxe is a small, woman-owned business, and we pride ourselves on providing quality products with care and intention. Please allow 3–5 business days for order processing before your items are shipped. This timeframe does not include actual shipping or transit times, which vary depending on the carrier and your location.
Once your order has shipped, you will receive a confirmation email with tracking information.
Returns & Exchanges
Due to the nature of our products, we do not accept returns under any circumstances. For safety and hygiene reasons, all sales are final.
However, we understand that mistakes can happen. If you receive a damaged or incorrect item, please contact us at Eternaluxebykaty@gmail.com within 3 days of delivery with your order number and a photo of the item. We’ll gladly evaluate the issue and offer an exchange where applicable.
Important Note
By placing an order with Eternaluxe, you agree to these shipping and return terms. We appreciate your support and understanding as we continue to grow and serve the beauty community with integrity.